Conditions of Carriage

• UK licensing laws together with our vehicle insurance govern the number of passengers (including babies) that can be carried whilst moving. When booking you should inform us of the number of passengers you wish to convey and we will allocate a vehicle licensed to carry this number. .   In certain jurisdictions it is a legal requirement that children must wear seatbelts at all times when traveling and as our vehicles do not usually have seatbelts, we may be able to make arrangements to fit suitable child seats to accommodate.

• Unless otherwise indicated pricing offered is London to London

• Passengers are carried under the appropriate law or convention of the country(ies) concerned. If delays are caused we will make all reasonable efforts to make time, within the law, and as common sense dictates. Please see the note below regarding our responsibilities.

• We reserve the right to increase the fuel element of our charges at any time should the price of fuel to us increase by 8% or more from that prevailing at the time the booking is confirmed, any such increase in our charges to be commensurate with any such fuel price increase to ourselves and to cover any period during which we have to pay increased prices to our fuel supplier.

• CBBB touring will not be responsible for any failure to perform the contract in whole or in part by reason of accident, fire, traffic congestion, vehicle breakdown, extreme weather, strikes or any other cause outside our reasonable control (a “force majeure event”), though every effort will be made to maintain the service contracted for.

• CBBB touring cannot be held responsible for loss or damage to personal possessions or other property except where caused by negligence of the company or its servants.  We cannot be held responsible for the theft of such items which occurs due to the negligence of any of the passengers, for example, failure by passengers to lock the coach doors when they have been provided with a key. We will check the vehicle at the conclusion of each tour. Any article left on the bus will be securely stored and reasonable efforts will then be taken to return the article to the owner at the owners expense.

• Goods traveling in our trailer or in the vehicle hold area are not considered hand luggage and are not insured by ourselves and unless they are damaged by ourselves we cannot accept responsibility for their loss or damage. You will need to obtain suitable insurance for these items.

• CBBB touring cannot be held responsible for any  of the following losses however caused and related costs and expenses arising out of any contract between us:
• pure economic loss;
• loss of profit;
• loss of business;
• loss of reputation; or
• loss due to force majeure event including, without limitation, missing travel connections and missing or arriving late for events.

• In the unlikely event of any passenger being persistently abusive or causing damage to the vehicle, we will require such person(s) to leave the vehicle for the benefit of the others. Any outstanding part of the journey will be required to be paid for.

• We reserve the right to substitute any given vehicle at any time without advance notice for operational or safety reasons.

• We reserve the right to sub-contract the performance of any of our obligations to suitable third party contractors but confirm we will be responsible for any acts or omissions of such persons.

• You accept responsibility to protect vehicle from damage, specifically by third parties while parked at any venue but also generally during the course of the hire. This will include mitigation for damage and consequential loss caused by vinyl’s or items attached to the coach.

• All booking requests are made subject to these Conditions and are deemed to be an offer by you to buy a service from us.  A contract only comes into effect if we accept the offer by accepting your deposit or payment and issuing a receipted invoice.

• We provide various amenities like coffee machines, televisions, DVD players, Playstations, and sometimes satellite dishes and receivers.  These are considered as free extras and not a condition of hiring our coaches and the failure of any such device cannot be the cause for termination of the contract or discount of the price. We do not provide any entertainment media (games, CDs, DVDs, tapes or smart cards). Customers are expected to bring their own and the devices are provided for their convenience..

• Whilst our vehicles are on the move power for the internal facilities is generated on board. When the vehicle is stationary external power will be required. Most of the internal equipment will require a 220/240v hookup. Some AC units will require 3 phase hookup. It is advised that the tour manager liaise with the driver to ensure that power is available. CBBB touring have a strict  ecological code and drivers are under instructions not  to run engines whilst stationary

• Payment terms are strictly as per quotation. Payment schedules must be kept failure to do so will result in the contact being cancelled.  Where we have agreed to accept stage payments and a payment is late, we will have no obligation to perform the contract beyond the stage for which payment has already been received by us until the late payment is settled.  In addition in such case we may at any time choose to terminate the contract forthwith by written notice to you and in such case any outstanding invoices issued by us will become immediately due and payable and you will be liable to pay us a reasonable amount to cover work carried out by us which has not been billed as at termination of the contract plus any irrecoverable costs incurred by us in connection with the contract

• Cancellation - up to 14 days prior to departure the hirer will be responsible for 50% of the agreed costs. Cancellation - up to 7 days prior to departure the hirer will be responsible for 100% of the agreed costs. Any ancillary costs such as ferries will also be charged to the hirer

• Due to the size of our vehicles it may not be possible to gain access to the destination site either by physical or legal constraints. We recommend you check with the destination beforehand.

• Where it is not possible to use the originally quoted mode of transport, for instance no ferry spaces left, a surcharge may be necessary to complete the journey.  We will discuss the options with you first.

• Our drivers’ hours are regulated by law.  It is illegal for our drivers to work outside these hours.  We will always plan trip schedules so as to minimise the risk of delays due to drivers’ hours rules.  However on occasion this may be unavoidable and in that case we cannot be held responsible for any losses arising due to such delays unless they are due solely to our negligence.

• In certain countries it is not legal to exceed 6 days of work without a 45 hour legal break. For commercial reasons we quote on the basis that this rule is not enforced in all countries otherwise our quotes will appear to be excessive if fresh drivers need to be flown in and the old driver put up in a hotel then flown out.  The supply of a coach and driver is made on the understanding that no liability can be accepted when a coach is required to park up by the authorities for this or other hours related reasons.  If you wish to avoid this risk please call in advance so the cost implications can be discussed.

• In Germany you are required to declare and pay VAT for the distance and passengers traveling in Germany. If our drivers are stopped  they will show a combination of documents declaring you as the hirer of the coach because due to the nature of the German VAT rules, the coach company is exempt from collecting VAT (16%) where the coach is hired as a whole, but the hirer is required to declare and pay it independently.  This applies to all coach companies.

• If you have booked a trailer you must insure the contents yourself. You are also responsible for any documentation relating to the contents (carnet etc)

• It is the hirer’s responsibility to ensure that no documentation or people are transported illegally.  Examples might be people with no work permit, merchandise with no carnet where one is required, drugs, etc. we reserve the right to be compensated in full where a route diversion is required or where a vehicle is temporarily or permanently confiscated or where we are fined as a result of such an infringement.

• It is against maritime law for any passenger to remain in any vehicle on all ferry crossings within the European Community. It is the responsibility of the hirer or their representative to inform each person traveling on a CBBBtouring Ltd. bus that they must exit the vehicle upon or before boarding the ship.

• It is technically against the law for passengers to be lying on bunks while the vehicle is in motion on vehicles younger than 1998 in Germany, also in France, Italy, Spain, and most of Scandinavia.  The customer warrants CBBB touring against any losses as a result of action by any such authority in the unlikely event the coach is delayed or the company is fined.

• Where we have agreed to accept stage payments and a payment is late, we will have no obligation to perform the contract beyond the stage for which payment has already been received by us until the late payment is settled.  In addition in such case we may at any time choose to terminate the contract forthwith by written notice to you and in such case any outstanding invoices issued by us will become immediately due and payable and you will be liable to pay us a reasonable amount to cover work carried out by us which has not been billed as at termination of the contract plus any irrecoverable costs incurred by us in connection with the contract.

• If you have booked a trailer you must insure the contents yourself. You are also responsible for any documentation relating to the contents (carnet etc)

• These Conditions apply to any contract between us to the exclusion of any other terms and conditions including any you purport to apply under any purchase order or similar.

• If you are a consumer, none of these Conditions will adversely affect your rights as a consumer.

• These Conditions (taken together with the details contained in the confirmation of booking) constitute the entire agreement between us and you and supersede any previous agreement or representations between us. 

• It is in our interest to make your journey as pleasant as possible. If you have any special requirements we shall be pleased to attempt to accommodate you. We hope you have a great journey!
• Save as otherwise provided our entire liability to you under or in connection with any contract formed under these Conditions will not in any event exceed the total contract price.  Any losses claimed will be assessed separately in relation to each day during which the losses are claimed to have occurred and according to the rates payable for each such day so that our liability in respect of each day shall not exceed the total charge payable for that day.  In the case of a contract for several vehicles, losses claimed will be assessed separately in relation to each vehicle and our liability in respect of each such vehicle will not exceed the total contract price payable in relation to such vehicle.